Refund policy

EXCHANGES

Most products may be exchanged within 14 days of delivery. If you need to exchange an item, please Contact Us with your order number and details about the product you would like to exchange. We will respond quickly with instructions. Please note that you must receive return authorization prior to returning any items.

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, with the tags still on. It must also be in the original packaging. 

Custom made items or designs or alterations to any original design are ineligible for a return. Return shipping is the responsibility of the customer.  

We only accept returns of jewelry purchased from our website.         

To complete your return, we require a receipt or proof of purchase.  

 

REFUNDS

We accept exchanges within 48 hours ( for domestic orders) from the date of receipt of your order for items not used in their original packaging.

To be eligible for a exchange, your item must be unused and in the same condition that you received it, with the tags still on. It must also be in the original packaging. 

Custom made items or designs or alterations to any original design are ineligible for a exchange . Return shipping is the responsibility of the customer.  

We only accept exchanges of jewelry purchased from our website. 

 After returning an item, it will be inspected, and you will be entitled to a refund, deducted from the shipping costs. 

To complete your return, we require a receipt or proof of purchase.                                             

 Jewelry that costs more than 3000 NIS by law there is no possibility of cancellation of transaction. You can only get a credit in the store.

Special orders / sale items or promotions / engraved or any custom made pieces – cannot be returned or refunded.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

International Returns:

Please note that return shipping for international orders is in the customers responsibility and is not covered by MAYMOND jewelry.
If a parcel is lost or sent to the wrong address provided, it is not in our ability to refund or exchange the item.
To begin the international return process, please email us maymondjewelry@gmail.com. 

Cancellation of a transaction would accrue in accordance with the Consumer Protection Regulations (Cancellation of Transaction), 2010 and the Consumer Protection Law, 1981. If applicable, once we receive the jewelry back, your returned item will be inspected, The account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.